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A Candidate Guide to the UK Right to Work Process in Referoo
A Candidate Guide to the UK Right to Work Process in Referoo

Referoo integrates with Hooyu, a government approves Digital Right to work provider to verify a person's identity

Jared Hahn avatar
Written by Jared Hahn
Updated over a year ago

The check is carried out by Hooyu, one of the UK's first government accredited providers of digital identity solutions.

Preparing to Start the Check

You may be required to provide certain documentation to complete your check with Hooyu. If possible, have the documents on hand, such as your:

  • Passport

  • Drivers licence

  • UK Government Share Code

Completing the Check

To complete the check:

  • Follow the link provided to you via SMS or email to your Candidate Dashboard

  • On the My Details page, you will be asked to confirm in your details are correct.

Please ensure that your:

  • First Name

  • Last Name

  • Address

  • Town

  • County

  • Postcode

are all spelt EXACTLY as they are on your passport.

  • If you have a UK or Irish passport tick the box; otherwise

  • If you have a UK Government Share Code, please enter it now.

  • Click Confirm Your Details

You will then be taken to a Referoo page in Hooyu. At this point you will need to agree to privacy policy.

If you do not agree, click Don't Agree, after which you will be prompted to provide a short note. After submitting this if you decide you do want to complete a check, you will need to reach out to your recruiter/hiring manager and they will be able to organise this for you.

If you agree you will be taken to the next steps.

You will prompted to complete 2 checks:

  • Liveliness check

  • Passport check

The liveness check will use your camera on your computer/phone and take about 10 seconds to upload.

To do this component, please make sure:

  • permissions are enabled to access the camera.

  • no other applications are using the camera at this time, as they may prevent them from being accessed.

The passport check will require you to upload a photo of your passport. This will take about 1 minute to upload, scan and approve.

Once completed you will be taken back to Referoo and the process is complete. You may then continue entering your nominated references as required, or close the page if complete.

Common Issues With Checks

During the process of uploading documents, you may get some errors or issues. To help prevent these, please ensure:

  • You are using the original documents, as Hooyu will work to detect copies

  • Your documents have enough lighting, as Hooyu may not be able to accurately determine details to be checked

  • If your documents are failing try an alternative image or taking a new image, as the does detect if the same file has been uploaded

  • Make sure the details you have confirmed in Referoo match you documents.

Following the above will assist in reducing the number of issues experienced during the right to work check process.

Please reach out to support@referoo.com.au or through the Referoo Chatbot on any Referoo page if you have any questions!

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